But we want to put your mind at rest because in most instances this will be down to a technical glitch and your money is safe. My money’s been stolen… This company are thieves… It’s a scam… I want my money back…īut before you turn to social media or call the customer helpdesk and take out your frustrations, can we ask you just to take a moment. The ATM screen then shows an out of service message.īeing the diligent bank account holder that you are, you check your account, and it shows that even though you didn’t physically get the money, it’s been taken from the account anyway… so what’s the first thing that comes to mind? “The ATM didn’t give me my money!” A message comes up along the lines of “It has not been possible to complete this transaction”. Picture this – you’re standing at an ATM, you’ve put in your PIN and the amount you want… Suddenly, the screen goes blank. Have you ever thought to yourself “The ATM didn’t give me my money!”? Today we’ll be talking about the who, what, why of cash dispense issues.
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